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AI Chatbot
22 posts
March ’21 update: New apps and Adaptive Card designer updates
In this months’ updates we’ve made a number of great UI improvements to the Adaptive Card designer and added 2 apps to the App Directory. Check it out! New app: Salesforce We’ve refreshed our Salesforce app, and it’s now available to users of all plans (as opposed to being a Plus plan app previously). The Salesforce app for Digital Assistant allows your Sales team to get all of their leads, tasks or tickets in one convenient view in their Assistant – even offering charts as a way to visualize their data and build a personalized dashboard. The app now features new…
Troubleshoot 5 common SharePoint search problems (Updated Mar ’23)
I bet you didn't know that SharePoint is used by over 200 million people worldwide, which gives its search engine a similar size to Google's US business. Given this size, it's surprising how many people have a love-hate relationship with the SharePoint Online search.
7 things to consider before building an IBM Watson assistant chatbot
We recently documented our own experiment to build an IBM Watson Assistant chatbot with Atlassian. If you’re thinking about doing the same, you could benefit from the lessons we learned. Docs can work against you To IBM’s credit, there is a lot of documentation on Watson Assistant. However, the way it’s organized makes it surprisingly difficult to sift through to find information on some topics. Sometimes details on key functionality, for example Webhooks, are nested three level deeps into their navigation tree (left). By the end we had ten pages worth of Google search history of ‘how to… in Watson…
Simply explained: What are enterprise chatbots?
Obviously most chatbots exist within a consumer context, say for customer service purposes; however for an enterprise chatbot the use for internal customers (i.e. your team) is top of mind. Put simply, an enterprise chatbot is a conversational interface with a business application. Employees can pose a complete question to their chatbot and it will recognize and fulfill the user’s intent. Even though they basically use most of the technology that regular chatbots use, they come with tweaks to create use cases tailored to a given organization and its employees. Examples of enterprise chatbot use cases include: Can my department…
How can I use a rest API?
So you found that your SaaS app has API documentation, and now you wonder what you can do with it? In this article we clear up what APIs are, and show you useful next steps to use them to your advantage.
How to build a Watson chatbot for an internal team
IBM Watson is one of the heavyweights in the chatbot business. Packed with AI and NLP technology, and armed with its Jeopardy contestant credentials, it’s certainly a very lofty product; but one that is aimed at businesses large and small. In this step-by-step tutorial we will build our own Watson Assistant and connect it to a business app that we use in our small dev team. As you will see in this guide, there are some peculiar pitfalls that will definitely require some custom coding. Related: Thinking of building with IBM Watson? Here’s what you should consider. 1. Defining the…
Best practices for selecting an AI chatbot platform
If you’re interested in creating a chatbot solution for your workplace, you will often find yourself considering primarily customer-facing platforms. In this guide we help you find evaluation criteria that help you decide which solution is best to create your internal AI with. 1. Hive bot vs. one-off vs. bot platform In order to pick a platform or vendor, the first question is regarding to the scope of your project. You will probably fall within one of three categories: Category A: Hive bot vs worker bot If you want one central chatbot that users reach out to, regardless of the nature…
The most popular workplace chatbot use case examples
It’s easy to find AI chatbot ideas for consumer or customer-facing applications, like shopping assistants, customer service or flight booking bots – almost any service can be reincarnated as a chatbot. But if you’re looking to add an AI chatbot to your Intranet, you might wonder: What are popular use cases for chatbots in the enterprise? Well, wonder no longer, because here we have the top 10 most popular use cases for internal chatbots: 1. Booking leave Nothing captivates the spirit of what a chatbot can help you with better than the leave allowance. There isn’t a single company where…
How to create a Botpress workplace chatbot using business data
Botpress is an unusual offering in the landscape of AI chatbots; it’s free, and it’s open-source, which immediately puts it at the top of the list for many people. Not only that, but it can be hosted on your own equipment – a big plus for organizations that want to keep tight control over where their chatbot requests go. But if you’re planning to use Botpress for an internal office chatbot, will the open-source nature of the platform be a hindrance or an advantage? I’ve created my own AI chatbot using Botpress and documented the process, so you can follow…
Top 3 smart office assistant devices you need to know about (with screenshots)
Just like the Alexa in your kitchen, smart office devices exist to make your day-to-day job easier. Gartner predicts that 25% of workers will use digital assistants every day by 2021, and it’s no surprise why when you consider a digital assistant can recoup 36% of your time every day. A cornerstone of any smart office and the heart of your operations is the smart office assistant. Smart office assistant devices are consumer devices equipped with an enterprise OS or skills. They’re tailored for use in an office environments, and can act as a gateway to the rest of your…