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Digital Workplace
66 posts
Digital Assistant for IT
Nearly every organization today is somewhere along the path to transitioning to Office 365 and Microsoft Teams. SharePoint was already powering 70% of all Intranets before, so it’s only a question of time until Office 365 will as well. But as organizations are transitioning to the Microsoft Cloud ecosystem there are also a large range of quirks that are seemingly at odds with a modern, digital employee experience. Admittedly, Microsoft has the not so easy task of catering to small companies as well as Fortune 100s that have piled on features since their first SharePoint introduction over a decade ago.…
Digital Assistant for Internal Comms
It’s tough times for internal comms folks. More and more tools have gone into the Cloud, making it harder to get through to the user with a single, consistent voice. Tool hopping has been rampant in recent years, making it ever harder for internal comms to reach the third of the workforce that’s disengaged. As a vendor, we have heard you, internal comms! Here is what we fix: 1. Lack of employee engagement There isn’t one single feature that can magically create employee engagement. Rather, Digital Assistant as a wholistic platform is part of a new breed of software that’s…
Best practices for selecting an AI chatbot platform
If you’re interested in creating a chatbot solution for your workplace, you will often find yourself considering primarily customer-facing platforms. In this guide we help you find evaluation criteria that help you decide which solution is best to create your internal AI with. 1. Hive bot vs. one-off vs. bot platform In order to pick a platform or vendor, the first question is regarding to the scope of your project. You will probably fall within one of three categories: Category A: Hive bot vs worker bot If you want one central chatbot that users reach out to, regardless of the nature…
The most popular workplace chatbot use case examples
It’s easy to find AI chatbot ideas for consumer or customer-facing applications, like shopping assistants, customer service or flight booking bots – almost any service can be reincarnated as a chatbot. But if you’re looking to add an AI chatbot to your Intranet, you might wonder: What are popular use cases for chatbots in the enterprise? Well, wonder no longer, because here we have the top 10 most popular use cases for internal chatbots: 1. Booking leave Nothing captivates the spirit of what a chatbot can help you with better than the leave allowance. There isn’t a single company where…
How to create a Botpress workplace chatbot using business data
Botpress is an unusual offering in the landscape of AI chatbots; it’s free, and it’s open-source, which immediately puts it at the top of the list for many people. Not only that, but it can be hosted on your own equipment – a big plus for organizations that want to keep tight control over where their chatbot requests go. But if you’re planning to use Botpress for an internal office chatbot, will the open-source nature of the platform be a hindrance or an advantage? I’ve created my own AI chatbot using Botpress and documented the process, so you can follow…
Top 3 smart office assistant devices you need to know about (with screenshots)
Just like the Alexa in your kitchen, smart office devices exist to make your day-to-day job easier. Gartner predicts that 25% of workers will use digital assistants every day by 2021, and it’s no surprise why when you consider a digital assistant can recoup 36% of your time every day. A cornerstone of any smart office and the heart of your operations is the smart office assistant. Smart office assistant devices are consumer devices equipped with an enterprise OS or skills. They’re tailored for use in an office environments, and can act as a gateway to the rest of your…
How to make an employee-facing chatbot with Dialogflow in 10 steps
Even though most chatbot projects are customer-facing, it is estimated that up to 26% of chatbots are operations focused. Google’s Dialogflow is a popular platform for building and deploying chatbots as it’s easy to setup a conversational interface with – and free to use. In this guide, we’ll create a Dialogflow chatbot for a work-related, internal use case. Specifically, we will focus on the data-binding aspect to see just how compatible Dialogflow is with integrating enterprise data. Create an agent Dialogflow is free to get started with; all you need is to do is register for an account. Then click…
Build an AI chatbot for your team in 10 steps
Building a chatbot has become relatively easy with many dedicated tools, but to make an internal chatbot for work can be a tall order. Of course it needs to be 'smart' and personalized, but crucially it must overall become a tool that employees prefer to use over the 'old' way to get a task done.
How to make SharePoint into a successful digital workplace (Updated August ’20)
Like many SharePoint admins you can probably clearly picture a modern, digital workplace. One that gets you everything you need, lets you breeze through tasks in just a few clicks, all with a modern AI-powered UI.
9 best SharePoint add-ins for a digital workplace (Updated Dec ’22)
When SharePoint Online first started all the way back in 2013, there wasn’t much of an ecosystem around add-ons. But over the years this has changed as the default SharePoint option is now seen to be the one on Microsoft 365. Related: Is your SharePoint search in need of some TLC? Fix it with this 5-step guide. So whether you’re migrating to M365, are new to SharePoint or just generally want to improve your employee experience, in this guide we have collected some of the most interesting add-ons that transform your Microsoft 365 SharePoint intranet into a digital workplace. While…