Browsing Category
Digital Workplace
66 posts
Simply explained: What are enterprise chatbots?
Obviously most chatbots exist within a consumer context, say for customer service purposes; however for an enterprise chatbot the use for internal customers (i.e. your team) is top of mind. Put simply, an enterprise chatbot is a conversational interface with a business application. Employees can pose a complete question to their chatbot and it will recognize and fulfill the user’s intent. Even though they basically use most of the technology that regular chatbots use, they come with tweaks to create use cases tailored to a given organization and its employees. Examples of enterprise chatbot use cases include: Can my department…
Whatever happened to these mobile SaaS acronyms?
A couple of years ago a bunch of acronyms seem to have defined the conversation, among them combinations like MEAP, MADP or MBaaS. What ever happened to these? Let's find out...
How can I use a rest API?
So you found that your SaaS app has API documentation, and now you wonder what you can do with it? In this article we clear up what APIs are, and show you useful next steps to use them to your advantage.
January ’21 update: New header and Microsoft 365 features
For our first update of the year we have rolled out some improvements to the Digital Assistant web app and Microsoft 365 integration. 1. Web app improvement We’ve redesigned the top header in Digital Assistant so it now offers a more compact layout, leaving more space for users’ My Board which can now display up to 3 columns across on big screens. The chatbot dropdown has now moved into its own web chat button in the bottom right-hand corner of the screen. 2. Avatar from Microsoft 365 Along with the new header we have rolled out a new feature around…
The 3 types of AI every tech person should know
Since Gartner sees most AI trends are just about reaching the “plateau of disappointment” this year, I thought it would be a good opportunity to give you an overview over what the different genres of AI are and why they made people realize they’re aren’t magic bullets (but Gartner cautions not to write AI off either). Machine Learning AI Machine Learning (ML) is a cutting edge form of AI. It’s the type of AI that is generally credited with driving your Tesla down the highway and promises to yield the biggest impact for everyday workplaces one day. Machine Learning is about finding patterns in…
Simply explained: Ambient Computing in the enterprise
Although first incepted in the 1990s, ambient intelligence has seen a recent resurgence in popularity thanks to a widespread adoption of IoT features in devices. In a nutshell, people speak of ambient computing when they mean devices around you work together to sense and respond to your presence or needs. It’s like a ‘digital mesh’ where each device is part of a seamless, underlying web of connections that allow free flow of data. Especially in the context of work, it’s a ‘behind the scenes’ feature that lets nearby devices proactively present information or suggest actions in anticipation of the user’s…
Easily explained: Differences between Push and Pull APIs
Most applications, be it Facebook or a business app, make at least some of their data available for other applications to consume. The type of API architecture a service provides has a big impact on how developers need to program their apps. The standard way: Pull API This is also called “Polling” and it’s basically the same as refreshing your inbox every 5 minutes to check for new mail. As a developer, if you want to find out whether an API has anything new for the user, you just need to call and ask. Generally you can poll the API…
23 free Adaptive Card templates for businesses (Updated Apr ’23)
Adaptive Cards are a standardized UX for business use cases, such as displaying Adaptive Cards in SharePoint, or to build Adaptive Cards . With the wide range of input types and the flexible layout they are a great way to make portable snippets of information. Related: Building with Adaptive Cards? Here’s what you should consider If you’re considering to build Adaptive Cards for your business, then these free examples could help you get there more quickly. Our free Adaptive Card samples show a great range of designs and layouts with images, approve/decline buttons and expanding sections. Adaptive Cards for Employee…
How to build an Adaptive Card web part or ACE [Updated 2024]
Adaptive Cards are a standardized “recipe” for writing a Card. While Viva Connections has a built-in Adaptive Card “app”, in SharePoint you need to first download a web part from the SharePoint store. In this tutorial, we’ll go through the installation process and cover how you can make your own Adaptive Cards. Get the web part There is a handy-dandy web part called App integrations that lets you embed Adaptive Cards on any SharePoint page. So to start, go to Microsoft App Source and get yourself the web part. Once you click on Get it now you need to follow…
Digital Assistant for HR
Digital transformation is uniquely affecting every facet of HR operations, be it recruiting digital natives, offering digital services to employees or ensuring an engaged workforce and digital culture. What challenges do HR ops face in 2021 and how can a smart assistant help you master them? Let’s find out: Challenge 1: Getting more ROI from employee experience Gartner sees getting returns from investments in employee experiences a key priority for HR departments. Particularly since another survey found 46% of employees to feel largely dissatisfied. Focusing on a great employee experience can be as important as the customer experience. HR departments…