AI Chatbot

Even though most chatbot projects are customer-facing, it is estimated that up to 26% of chatbots are operations focused. Google’s Dialogflow is a popular platform for building and deploying chatbots as it’s easy to setup a conversational interface with – and free to use. In this guide, we’ll create a Dialogflow chatbot for a work-related, internal use case. Specifically, we will focus on the data-binding aspect to see just how compatible Dialogflow is with integrating enterprise data. Create an agent Dialogflow is free to get started with; all you need is to do is register for an account. Then click…

Building a chatbot has become relatively easy with many dedicated tools, but to make an internal chatbot for work can be a tall order. Of course it needs to be 'smart' and personalized, but crucially it must overall become a tool that employees prefer to use over the 'old' way to get a task done.